Having trouble signing in to your account or having trouble accessing your account? This article can help get you back up and running.
If you’re having trouble accessing your GoGuardian account, try one of the following:
Use Google Chrome.
All of GoGuardian's products, including GoGuardian Director, were designed to work best with the Google Chrome Browser or a ChromeOS device.
Reset your password.
You can reset your password by clicking on the Forgot Password? button on the login screen. As an administrator, you can help guide other Director users to reset their passwords in your Organization Management page, by clicking Edit next to the user's name, then Resend password reset email.
Are you using your Google Apps for Education account?
GoGuardian Director is available only for users with Google Apps for Education accounts. You can check to see which account you are currently signed in as by going looking to the top right of your Google Chrome Browser.
Make sure that GoGuardian Director users they have access to Domain Organizational Unit and that Director access is enabled.
Before other users can access GoGuardian Director, they need be granted Director access, as well as Domain access in the Organizational Unit Access panel.
Make sure that your organization uses Google Apps for Education (GAFE), and that you have administrator access to the account.
GoGuardian Director requires that your organization is using Google Apps for Education, and only the administrator of the account is able to set up and deploy GoGuardian Director.
Enable Google+ APIs.
In order for many of the Google Apps for Education features and products to work correctly, you will need to allow apps to access Google and Google+ APIs.
Here is a link with instructions for enabling Google+ APIs in the Google Admin Console: HERE