Having trouble importing a classroom from Google? Here are the solutions to common issues. 

Issue: The classroom displays "Import Complete," but is missing from all classrooms.  

Solution 1: The classroom has already been imported. Google classrooms can be imported only once. After the classroom is imported into GoGuardian, the two will remain linked indefinitely and cannot be re-imported. It's somewhat common for teachers to archive a Google Classroom in an attempt to re-import the classroom with a new roster of students. If this is the case, restore the archived classroom, then import the new students by clicking the "sync students from Google" button on the "Students" tab. 

Solution 2: If the classroom is shared with another teacher, the co-teacher may have already imported the classroom into their account. Once the classroom has been imported, it will no longer be available for other co-teachers to import. If this is the case, they can add you to the classroom as an additional owner, teacher, or helper.

Solution 3: If all else fails, create and import a brand-new Google Classroom. All classroom-related documents, forms, and files can be easily copied and transferred to other Google Drive folders.

Issue: The classroom was imported, but some students aren't syncing.

Solution 1: Reconnect the account with Google by selecting the profile icon in the top right corner. Hit the green "Sync" button. Then chrome://restart.

Solution 2: Ensure that the missing students have accepted their Google Classroom invitation. Students cannot be synced until the invitations have been accepted. Pending students will appear greyed out with (invited) to the right of their name as shown below. Once they've accepted the invitation, click the "sync students from Google" button on the "Students" tab in your GoGuardian classroom. 

Issue: The classroom was imported, but none of the students are syncing.

Solution: GoGuardian classroom rosters have a limit of 100 students. If your Google Classroom has more than 100 students, the sync will fail. Consider breaking the classroom into two smaller classrooms.