Troubleshooting Google Classroom Issues

If you're having trouble using Google Classroom with GoGuardian, read on to find the causes and matching solutions

Common Issues:

• Classroom displays "Imported by...." but is missing from Active Classrooms
• Classroom was imported but some Students aren't syncing
• Classroom imported, but no Students are syncing
• The Turn In button in Google Classroom brings students to a GoGuardian block page.
• Reconnecting your Google Account to resolve multiple issues

Importing Issue: The classroom displays "Imported by..." but is missing from Classrooms -> Active.

If you can't import your Google Classroom, it's possible that another teacher has already imported it.

Note: Google Classrooms can only be imported once!

If you receive a message that the classroom has already been imported, it could indicate one of these scenarios:

Scenario 1:

You've already imported this Google Classroom into one of your GoGuardian classrooms (either an active classroom or an archived classroom).

Solution 1:

Please check your archived classrooms to see if there is another GoGuardian classroom that you imported this Google Classroom into. If so, you can reactivate that classroom and sync the student roster changes made in your Google Classroom to this classroom.

If the Google Classroom has already been imported into GoGuardian, the two will remain linked indefinitely and cannot be re-imported. Archiving a GoGuardian Classroom that has been synced with a Google Classroom will not allow the Google Classroom to be re-imported with a new roster of students. If this is the case, restore the archived classroom, then import the new students by clicking the "Sync Students From Google" button on the "Students" tab.

Scenario 2: 

Another teacher who shares the Google Classroom with you has already imported it into their GoGuardian classroom. 

Solution 2:

If the Google Classroom is shared with another teacher, the co-teacher may have already imported the classroom into their account. Once the classroom has been imported, it will no longer be available for other co-teachers to import. If this is the case, they can add you to the classroom as an additional owner, teacher, or helper.

*If you are unaware of any co-teacher that might have imported the classroom first, please contact us and provide us with the name of the classroom and at least 3 student e-mail addresses that should be present on the student roster.

Solution 3: If all else fails, create and import a brand-new Google Classroom. All classroom-related documents, forms, and files can be easily copied and transferred to other Google Drive folders.

Issue: The classroom was imported, but some students aren't syncing.

Solution 1:

Reconnect the account with Google by following these steps:

1. Click on My Account under your profile avatar in the top right corner of your screen
2. Under Google Classroom, click the "Reconnect Google Account" button. Then visit chrome://restart in your URL bar.

Solution 2:

Ensure that the missing students have accepted their Google Classroom invitation. Students cannot be synced until the invitations have been accepted. Pending students will appear greyed out with (invited) to the right of their name as shown below. Once they've accepted the invitation, click the "Sync Students From Google" button on the "Students" tab in your GoGuardian classroom.

Issue: The classroom was imported, but none of the students are syncing.

Solution:

GoGuardian classroom rosters have a limit of 100 students. If your Google Classroom has more than 100 students, the sync will fail. Consider breaking the classroom into two smaller classrooms.

Issue: The Turn In button in Google Classroom brings students to a GoGuardian block page.

If your Scene is set to Block Mode and Google.com is not added as an allowed site in your Scene, students may reach a blocked page because of the Turn In feature redirecting through Google.com automatically.

Solution: 

A URL must be added as an exception in your Scene. Here is the exact URL to add to your allowed exception list (including the *):

www.google.com/url?q=https%3A%2F%2Fclassroom.google.com*

Reconnecting your Google Account

To reconnect your account to resolve multiple issues with Google, follow these steps:

1. Log into your Teacher account at teacher.goguardian.com
2. Click on your name in the top right of the page and select My Account Settings
3. Click on Google Classroom in the sub-menu on the left
4. Choose Reconnect Google Account