Status: "No Active Tab"
This status indicates that the student is connected to GoGuardian services, but we are not receiving any active tab data.
Possible Cause: The student does not currently have an active Chrome window open on their Chromebook.
Solution: Wait for your student to open a chrome tab. Once your student opens a new Chrome window, screen data will automatically populate.
Possible Cause: The student is using a 3rd party Chrome app that runs outside of the Chrome browser.
Solution: Due to limitations of Chrome APIs, GoGuardian classroom sessions cannot close or view some 3rd party apps from the Chrome Web store. However, Apps and Extensions can be managed via GoGuardian Admin filtering policies or Google Admin Console user settings policies.
Possible Cause: The student is using a Mac or PC and "Chromebooks Only" is enabled in your Admin account settings.
Solution: Using an Admin account, disable "Chromebooks Only" at https://goguardian.com/account/settings. If you have multiple "classic view" settings profiles, check this setting for each applied profile.
Possible Cause: If all of your students are connected, but showing "no active tab," Out of School Mode settings in GoGuardian Admin may be configured in a way that is blocking real-time screen monitoring.
Solution: Verify your Scheduling Settings at admin.goguardian.com/policy/assign/scheduling. Real-time screen monitoring is affected by the "Monitor During Out of School Mode" switch. When Monitor during Out of School Mode is off/disabled, GoGuardian checks the defined School Hours and IP range (if defined), if it's outside of school hours or the student is connecting to a network outside of the defined public IP range, "no active tab" will be displayed. You may need to reconfigure your "In school" hours or public IP range(s).
Possible Cause: If all of your students are connected, but showing "no active tab," verify that the Screenshot user policy in Google Admin Console is enabled for your student OUs and sub-OUs.
Solution: In Google Admin Console, check the User Settings for your student OUs and sub-OUs and ensure that Screenshot is set to Enable Screenshot. If this policy is disabled, GoGuardian Teacher cannot monitor students' screens.