Status: "Student Not Found"
This status indicates that the email on the roster does not match any users in our system.
Possible Cause: If your account is new and the extensions were recently deployed, the student may not have signed in with the extensions installed.
Solution: Verify that the students have signed in on a Chromebook with the extensions installed at least once. Once the student signs in for the first time, their name will automatically replace their email address and "student not found" will no longer appear.
Additionally, verify that the extensions are installed on the student's device.
- On the student's Chromebook enter chrome://extensions into the address bar
- Verify that both GoGuardian and GoGuardian License appear on the list
If one or both extensions are missing, contact your administrator to reinstall the extensions or reconfigure Google Admin console. Once installed, the student will be able to connect.
Possible Cause: There is a typo or formatting error in the student's email address.
Solution: Verify the spelling and formatting of the student's email address on your roster. When the email address matches an entry in our database, the student's email address will be replaced with their name. Delete email address containing the typo and add the correct email address.
Possible Cause: The full name of the account is greater than 20 characters.
Solution: Please reach out to us at firstname.lastname@example.org.