Recover a Missing Device
Once a device is successfully located, it can be marked as recovered. This process will move the device back to its original OU and disable theft recovery mode.
- Locate the Theft Recovery card for your recovered device
- Click the options menu
- Click Mark Recovered
- Select which OU the device should be moved to
The Theft Recovery card will then be moved the Recovered section for archival purposes. All theft recovery data will be contained in a unique report paired with the device. If a device is lost multiple times, the data will be added to the original report. To track a device that had been recovered, simply start the process over again and the card will be moved back into the Active section.