GoGuardian products require open connections to a number of back-end services. Firewalls and other content filters may unintentionally flag and block connections to these services due to the elevated number of active connections or HTTP requests.
If you are experiencing large-scale connection issues, check your firewall or any additional content filters for blocked connection attempts to the services listed below. If connections are being blocked, please add the corresponding URL to your firewall or filter's allow list.
GoGuardian Products connect to the following services:
On Ports 80 and 443
NOTE: If you are enabling Video Conferencing and/or Present to Class for the first time on or after December 14th, 2020, click here to view specific firewall setting requirements for this scenario.
On ports: 10,000 - 60,000 UDP/SRTP/SRTCP
18.104.22.168 - 22.214.171.124
126.96.36.199 - 188.8.131.52
184.108.40.206 - 220.127.116.11
18.104.22.168 - 22.214.171.124
126.96.36.199 - 188.8.131.52
184.108.40.206 - 220.127.116.11
18.104.22.168 - 22.214.171.124
On ports: 443 WSS
On ports: 443 TCP
On ports: 80; 443; 3433; 5668; 5669; 5866 - 6000; 6080; 6443; 8667; 9667 TCP
On ports: 3478; 5866 - 6000 UDP