GoGuardian products require open connections to a number of back-end services. Firewalls and other content filters may unintentionally flag and block connections to these services due to the elevated number of active connections or HTTP requests.

If you are experiencing large-scale connection issues, check your firewall or any additional content filters for blocked connection attempts to the services listed below. If connections are being blocked, please add the corresponding URL to your firewall or filter's allow list.  

GoGuardian Products connect to the following services:

On Ports 80 and 443

• *.goguardian.com

• *.laptoplookout.com

• kinesis.us-west-2.amazonaws.com

• hosted-extensions.s3.us-west-2.amazonaws.com 

• x3-report-uploads.s3.us-west-2.amazonaws.com 

• beacon-report-uploads-prod.s3.us-west-2.amazonaws.com

• *.pusher.com

NOTE: If you are enabling Video Conferencing and/or Present to Class for the first time on or after December 14th, 2020, click here to view specific firewall setting requirements for this scenario.

Video Conferencing:
On ports: 10,000 - 60,000 UDP/SRTP/SRTCP

3.235.111.128 - 3.235.111.255
44.234.69.0 - 44.234.69.127

34.203.250.0 - 34.203.251.255
34.203.254.0 - 34.203.254.255
54.172.60.0 - 54.172.61.255
34.216.110.128 - 34.216.110.159
54.244.51.0 - 54.244.51.255

On ports: 443 WSS

 global.vss.twilio.com
 sdkgw.us1.twilio.com

On ports: 443 TCP

chunderw-gll.twilio.com
chunderw-vpc-gll.twilio.com
chunderw-vpc-gll-us1.twilio.com

Lecture/Presentation:

On ports: 80; 443; 3433; 5668; 5669; 5866 - 6000; 6080; 6443; 8667; 9667 TCP
On ports: 3478; 5866 - 6000 UDP

*.agora.io
*.edge.agora.io