During classroom sessions, a new card is created for each device used by a student. You may find that students appear on your dashboard multiple times. There are two common scenarios where this can happen. This article will help explain why.
Multiple screens, different content
In this case, the student's account is signed into on multiple devices. They may have forgotten to sign out or shared the account information with another student.
Multiple instances of the same student, but only one online
Multiple offline devices usually indicate that the student switched devices once or more during the classroom session. Or, the student likely did one of the following:
- Swapped their device for a new one
- Cleared their browsing history/data
- Deleted their user profile from their Chromebook and signed in again.
None of these actions will cause issues with the online instance of the student. Offline devices will be cleared at the end of the session or can be cleared by restarting the session.
If this happens to many students with regularity, your administrator may have "ephemeral mode" enabled in Google Admin Console, which deletes all locally saved user data when the user signs out of the device. GoGuardian considers this a new device and will create a new user card for the device and will continue doing this each time the user signs in and out or reboots the device. In this case, please contact your G Suite administrator with a request to disable "device ephemeral mode."