Update Device Status
There are two kinds of device statuses in GoGuardian Fleet:
- Inventory Status: Tied to unique devices, Inventory Status represents the general status of a specific device, as identified by its serial number. Inventory Status options include Unassigned, Assigned, Needs Repair, and Destroyed.
- Repair Status: Tied to device repair tickets. You can learn more about device repair tickets here: Update a Device Repair. Repair Status options include Needs Repair, On Hold, Repaired, Destroyed, Awaiting Parts, Replaced, and Other.
Update the inventory status of one or more devices
- Click on the Devices tab in GoGuardian Fleet.
- Click on the device whose inventory status you want to update. You can search, filter, or modify the table layout to make it easier to find the device.
- You can select multiple devices at once, and update their inventory status in batches.
- Click on the Status drop-down.
- Select from one of the four status options.
- Click Save Changes.
Update the repair ticket status of a device
- Click on the Repairs tab in GoGuardian Fleet.
- Click on the device repair ticket whose inventory status you want to update. You can search, filter, or modify the table layout to make it easier to find the device.
- Only one device repair ticket can be updated at a time.
- Click on the Status drop-down.
- Select from one of the seven status options.
- Click Save Changes.
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