Start a Device Repair

Click the New Repair button on the Repairs screen.

1. After logging into GoGuardian Fleet, click on the Repairs tab.
2. Click the Create New Repair button.
   
   
   
   
3. Click in the Search field, and enter the serial number, asset ID, user, or location of the device.
   
   
   
4. Select the type of damage. If the repair needed is something other than a one of the available options, select Other Issue, and use the Notes field to indicate the type of repair.
5. Select the Status of Repair - typically devices will start the repair flow at the Needs Repair or Destroyed phase.
6. Enter any relevant Notes to capture any additional repairs information.
7. (Optional) Check the box for Assign a Loaner this will display any available (unassigned) loaner devices)
8. (Optional) Check the box to Send notification email to send an email notification to a specified email to indicate the repair process for this device has started. (these can be sent to anyone)
9. Click Create Repair.