Start a Device Repair
You can start a device repair in two ways:
- Set a device’s status and create a repair ticket. Recommended. This method will let you flag the device itself as needing repair, and then walk you through the repair ticket creation process.
- Click the New Repair button on the Repairs screen. This method will let you create a new repair ticket, but will not change the device’s status as needing a repair.
Method 1: Set a device's status and create a repair ticket
- After logging into GoGuardian Fleet, click on the Devices tab.
- Click on the device you want to have repaired. You can search, filter, or modify the table layout to make it easier to find the device.
- Click the Status drop-down, select Needs Repair, and click Save Changes.
- Click the Repairs tab with the item still selected.
- Click Create New Repair.
- Select the type of repair. If the repair needed is something other than a broken screen, keyboard, or case, select Other Issue, and use the Notes field to indicate the type of repair.
- Click Create Repair.
Method 2: Click the New Repair button on the Repairs screen.
- After logging into GoGuardian Fleet, click on the Repairs tab.
- From the Actions drop-down, click the Create New Repair button.
- Click in the Search devices field, and enter the serial number or asset ID of the device.
- Select the type of repair. If the repair needed is something other than a broken screen, keyboard, or case, select Other Issue, and use the Notes field to indicate the type of repair.
- Click Create Repair.
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