Responding to Email Notification Alerts
When Beacon detects that a student is browsing content related to self-harm or suicide, an email notification will be sent to users in order of the Escalation List until a response is recorded within the alert.
An email containing a direct link to the alert will be sent from email@example.com.
1. Click the "log in" link in the email to access the alert.
Click the embedded link in your Alert Notification email to be taken to the Beacon sign-in page. Once you've signed in, the Dashboard will display your most recent alert.
Note: Unread alerts will appear with a dark outline (shown below).
2. Review the alert content.
Scroll down to the "Rationale" tab and click the screenshot that is listed as "Source of the Alert." An enlarged view of the screenshot will appear.
View the screenshot capture of the student's activity.
** IMPORTANT TIP: Be sure to skim the "Words on the Page" in case the screenshot is ambiguous.
The text allows users to verify whether there was troubling content not visible in the screenshot.
3. Resolve the alert.
There are three ways to resolve an alert:
Option 1: Toggle on any Action Taken.
Option 2: Select a Risk Level from the drop-down menu.
Option 3: Verify the accuracy of the alert by hovering over the gray exclamation mark next to the phase.
If one of these actions is not completed within the set Interval Time, the next user on the Escalation List will be notified. This process will continue five times or until a user checks off an action or sets a Risk Revel.
Verifying the Phase Prediction
Once an appropriate action has been dispatched, verify Beacon's Predicted Phase by clicking the listed Predicted Phase and selecting Yes or No. Your feedback will help train and improve Beacon's prediction AI model. Your feedback can be updated at any time.
Dismissing an Alert
For safety purposes, alerts cannot currently be deleted or removed from Beacon. However, in the event that a student's behavior is miscategorized by Beacon, an alert can be marked as such.
For miscategorized alerts:
- Set the Risk Level to "No Risk"
- Click the Predicted Phase and select No (if inaccurate)
Note: Marking an alert as No Risk will also end the escalation list cycle.