Here are some of our most commonly asked questions for GoGuardian Teacher!

This article includes the following:

Classroom

1. How do I Delete / Archive / Restore my classes?

2. How do I change my classroom Schedule?

3. Why can't I update my classroom info?

4. How do I add a co-teacher, substitute, or aide to view my classroom?

5. Why can't I see my Google Classroom?

6. Why isn't my Google Classroom syncing?

7. How do I add/delete students from my classroom?

Sessions, Scenes and Commands

8. How do I block students from websites?

9. Can students be monitored in multiple sessions at once? Can Teachers run multiple sessions?

10. How do I override a scene from another teacher?

11. How can I apply different scenes for different groups of students? 

Student Reports

12. Why do my Student Reports have last year's students?

Screens

13. Why can't I see my student screens?

 

Classroom

1. How do I Delete / Archive / Restore my classes?

Deleting classrooms permanently is not a feature at this time. However, any classroom can be archived and removed from the Active Classes list.

• Select Classroom from Active Classrooms> Settings > Info > Click "Archive" button.

Similarly, to Restore the classroom, find the classroom for the Archived Classrooms and click "Restore".

For a visual walk-through of these steps, please click here. 

2. How do I change my classroom schedule?

Classroom schedules will automatically start/end classroom sessions. These can be modified at any time from the Scheduling Tab under Settings.

1. Select Classroom from Active Classrooms
2. > Settings
3. > Scheduling

We recommend using the schedules option for classrooms that have a consistent time frame and use Chromebooks in the classroom frequently. Sessions can be started/ended manually at any time.  

For a visual walk-through of these steps, please click here.

3. Why can't I update my classroom info?

Classroom info includes Name, Subject, Description, Default Scene, and Color Tile. Due to a recent interface change, the option of "Subject" was added to all classroom descriptions. To update your classroom info, please select a subject.

1. Select Classroom from Active Classrooms
2. > Settings
3. > Info

For a visual walk-through of these steps, please click here.

4. How do I add a co-teacher, substitute, or aide to my classroom?

Additional Teachers, teacher's assistants, or substitute teachers can be added to each of your classrooms. In order to add additional teachers, they must first have a GoGuardian Teacher account registered at manage.goguardian.com. 

1. Select Classroom from Active Classrooms > Settings > Teachers
2. Click "Add Teacher" 
3. Search for a user within your domain
4. Select permission level from the drop-down menu
5. Click Add

If a teacher is not searchable, they do not currently have an account for GoGuardian Teacher. Please reach out to your IT Administrator to grant them access to an account. 

There are 3 permission levels of Classrooms: Owner, Teacher, and Helper.

For details on permission access for each level and a visual walk-through of the steps above, please click here.

5. Why can't I see my Google Classroom?

Google Classrooms can only be imported once. Please check the "Archived" tab just in case.

• Navigate to "All Classrooms" > Archived

If the classroom is not under the "Archived" Tab, another teacher has imported the classroom. Please reach out to any co-teachers who might have imported the classroom first and ask them to add you to their classroom. If you are not aware of who might have imported the classroom first, please contact us and provide your e-mail, the name of the classroom and 3 student e-mails that should be present on the student roster.

Please note: If you have changed your name/e-mail, this would cause your Google classrooms to also not be visible. Please reach out and provide both e-mails associated with your account and we can add the classroom to include both accounts as owners.

To Import a Google Classroom, please follow the steps in this article.

6. Why isn't my Google Classroom syncing?

Update your roster at any time by clicking the Sync Students from Google button on the Students tab. You may also need to Reconnect Google Account by selecting the profile icon in the top right corner if it does not sync instantly.

7. How do I add/delete students from my classroom?

There are a few options to add/remove/delete students from a classroom either for a session or permanently.

If a student is absent for the day or removed to another class temporarily, you might want to only exclude them from your session. To do this,  please see this article.

If you would like to permanently add/remove students from a classroom, please 

1. Navigate to your GoGuardian Classroom
2. Click the Students tab
3. Click the X icon to the right of the student's name
4. Confirm by selecting Remove Student from the popup

If this classroom was imported via Google Classroom, please update your Google Classroom roster and Sync.

Please note: At this time, students cannot be added/removed manually from a classroom that was imported with Google Classroom.

Sessions, Scenes and Commands

8. How do I block students from websites?

Blocking students from particular websites can be done by creating and applying a Scene.

We recommend creating a Block Mode Scene and only allowing the specific sites you would like to allow during your session.

Here is a great article on how to filter websites using Scenes.

9. Can students be monitored in multiple sessions and can teachers run multiple sessions at once?

Yup! Students can be monitored in multiple concurrent teacher sessions. This is common for students who might need to be monitored by someone else, such as an individual aide, for the entire day. In rare instances, scenes might conflict and provide a "You're popular!..." message. Overriding the Scene by selecting "Change Scene" and "None" will do the trick!

Teachers can also run multiple sessions at once! For example, a teacher may decide to observe 2 classes at once. To toggle between sessions, select the 3 horizontal bars in the top left corner. 

10. How do I override a scene from another teacher?

Students can be in multiple sessions, which can make knowing which Scene is taking place tricky. The most recently applied Scene will take precedence. If you notice a student that is not being impacted by your scene, please select "Change Scene" and reapply the desired Scene. 

To read more about troubleshooting with Scenes, please click here.

11. How can I apply different scenes to different groups of students?

This is a great question! This is a highly requested differentiation feature our product team would like to add in the future. In the meantime, we have a few workarounds that work!

Although 2 scenes cannot run in the same classroom session, Teachers can run multiple classroom sessions at once and students can be monitored in multiple sessions. The most recently applied scene will always take precedence.

Option 1: Create a new classroom and run 2 sessions simultaneously. The most recently applied scene for a student will take precedence. 

For example, if you would like to set a different scene for a student who perhaps needs to be more restricted, you could create another classroom for that student (e.g. “Detention”). After setting a scene that applies to your entire class first, you could go to the “Detention” class and apply an alternative scene, which would apply for only that one student. You may continue to monitor all students in the original class, but the 1 student will have the most recently applied alternative scene.

Option 2: If you would like to remove a student from monitoring completely (perhaps they have finished their assignment), you can also exclude the student.

Student Reports

12. Why do my Student Reports have last year's students?

At this time, classrooms that begin with the same initial characters in its title will not be distinguishable in Student Reports.   

Please add a distinguishing letter/number to the beginning of the class name.

For example:

Instead of

1st Period Am Lit 18 S2

1st Period Am Lit 18 S1

change to

S1 1st Period Am Lit 18
S2 1st Period Am Lit 18

Renaming should populate the right students. The product team is currently working on an update to address this issue.

Screens

13. Why can't I see my student screens?

There are a couple of reasons student screens might not be visible. We would want to narrow it down to ensure we can get those screens up and running!

To ensure it is not a refresh that is needed, first please clear cache on the Teacher device. CMD+SHIFT+R (MAC) or CTRL+SHIFT+R (Windows/Chromebook). 

If it is only 1 or 2 students, excluding and including them again also sometimes does the trick. 

If the above do not work, please see one of the specific articles depending on the message that appears for the student tile.

• Student's Screen says "Offline"
• Student's Screen says "Student Not Found"
• Student's Screen says "No Active Tab"
• Student's Screen says "No Data"

If you suspect a student is using an app/extension to get around monitoring, we recommend reaching out to your SuperUser to block that from the Google Admin Console on all devices. We highly recommend blocking all apps/extensions except those that explicitly allowed.