GoGuardian Beacon includes a feature that can alert parents or guardians when a student is browsing self-harm or suicide-related content. Beacon can automatically notify a parent or guardian after school hours via email to help provide support for an at-risk child by enabling parental notifications after school hours.
Note: This feature is unavailable on Beacon Starter.
School Hours can be selected in Beacon Settings.
The information found in a Parent/Guardian Notification includes the student name and a message with parent resources for your school to customize. Please note that details of what triggered the Beacon alert will not be included in the Parent/Guardian Notification. Because of this, a parent or guardian will need to contact your school to obtain more details about the alert, which is one reason why adding school point(s) of contact to your school’s Parent/Guardian Notification message is critical.
Parent/Guardian notifications can be enabled under Beacon Settings and the Parent Notifications tab.
Schools will notify parents or guardians using contact information associated with their child in Org Management. It is critical that schools obtain and maintain current and active parent/guardian email addresses and phone numbers on file at all times. It is important for parents to understand that in order to receive alerts from Beacon, any changes to their contact information should be communicated to their school so their records can be updated.
Important Reminders for Parent/Guardian Notifications:
- Customize the message for Parent/Guardian Notifications to meet your particular school’s/district’s needs. We recommend including helpful information and resources for parents. Remember that these parent/guardian notifications are sent after school hours.
- Include your school/district point(s) of contact This will help parents/guardians know who to contact at your school when they receive a parent/guardian notification.
- Upload and Maintain Accurate Parent/Guardian Contact Information
- Parent/Guardian information and relationships can be uploaded at manage.goguardian.com/guardians at any time.
- Upload Parent/Guardian Information into Org Management.
- Maintain the accuracy of parent/guardian contact information. Guardianship status and parent/guardian contact information can change. It is important that the right people receive the Beacon notification message so that a child can get the help that they need.
- Remind parents/guardians to maintain current contact information, including instructions for how they can update your school/district if their contact information changes. Your school may also want to remind parents/guardians to confirm their current contact information from time to time.
- Super Counselors can submit a request to update Parent/Guardian information for a student by navigating to Custom Contacts > Update/Review Guardian Contact Information. This will send a request to Super Users for approval of the suggested change.
- Educate Parents/Guardians About Suicide Prevention and Resources
- Before enabling Parent/Guardian Notifications, please remember to inform and educate parents/guardians about your school’s/district’s adoption of Beacon. This might include what they should expect to see in a Beacon notification, suicide prevention strategies, and parent resources/next steps if parents/guardians receive a notification or otherwise suspect that their child may be at risk of suicide.
- Communicating with Parents/Guardians
To verify whether a parent notification email was sent for a particular Beacon alert, you can click into the alert to view the full alert card.
If the notification email was sent successfully, you will see the following message towards the bottom right of the alert card:
If for some reason the parent notification email does not get sent successfully, you will see a message on the alert card that looks like this:
If you see the "Guardian notification email failed to send..." message on an alert card, please verify with the parent/guardian whether the email on file for them in Org Management is up to date and free of spelling errors.
If you are a parent or guardian looking for more information about GoGuardian Beacon, please contact your child’s school/district.
If you or someone you know may be struggling with suicidal thoughts, you can call the National Suicide Prevention Lifeline '1-800-273-TALK (8255)' or text TALK to 741741 at the Crisis Text Line. They’re here for you. If you have an emergency, call 911.