During an active session, student screens can have various status messages. If your student's screen says "Monitoring is Restricted", this may be due to a few reasons:
- The student may be logged into a non-Chromebook device with their school-issued Google account if the school is configured to monitor Chromebooks only.
- The student may be connected to an IP address outside of the designated monitoring IP range or hours
You may notice multiple entries of the student's screen - one may be visible and the other may display a "Monitoring is Restricted" message. This indicates that a student is logged into their school account on multiple devices, including personal Chromebooks or home computers.
In order to clear the duplicate tile(s) from your active session, the student must log out of their school account on those devices.
Possible Causes Due to GoGuardian Admin Settings
In some cases, settings within GoGuardian Admin may be enabled and affecting the visibility of students' screens. This can be modified by a user with Full Access permissions to GoGuardian Admin, and you may need to reach out to your IT team or admins for assistance.
NOTE: If you are receiving the "Monitoring is Restricted" message and your organization does have an active subscription to GoGuardian Admin, please contact our Support Team for assistance.
Possible Cause 1
The Chromebooks Only setting in Admin Classic Settings is currently enabled and the student is signed into a non-Chromebook (e.g., macOS/Windows device).
If you would like students to be monitored on non-Chromebook devices (popular option for schools with computer labs), please ensure the toggle is disabled here: goguardian.com/account/settings
Possible Cause 2
Out of School Mode in GoGuardian Admin may be enabled with ‘Monitor during out of school mode’ turned off along with school hours and IP address range configured.
If your organization is currently using Admin 2.0 filtering: Out of School Mode may be enabled with ‘Monitor during out of school mode’ turned off along with school hours and IP address range configured. If the student is outside of the IP range or hours while this is setting is turned off, students will not be monitored in a teacher's active classroom session.
Please navigate to admin.goguardian.com/policy/assign/scheduling to adjust Monitor during Out of School mode in Admin 2.0 Filtering.
If your organization is currently using Admin 1.0 filtering: Monitor at school only may be enabled with IP address range and time range configured. If the student is outside of the IP range or hours while this is setting is turned on, students will not be monitored in a teacher's active classroom session.
Please navigate to goguardian.com/account/settings to adjust settings in Admin 1.0 Classic Filtering.