Anatomy of Beacon 24/7 Quick View Alert
If you are familiar with reviewing alerts in Beacon Core, the alerts that have been reviewed by the Beacon 24/7 Safety Support Team will look similar but will include a Status Bar showing the progress of our Safety Support Team's review.
Beacon 24/7 Status Timeline
- Alert Review: An alert has been reviewed or is currently under review by the Safety Support Team.
- Decision: During this stage, the Safety Support Team has verified or is currently verifying if the alert relates to the Active Planning phase
- Action: If the Safety Support team has verified that the alert should be addressed immediately, escalation protocol will be initiated, and we will begin calling the members of your Escalation List, based on scheduled coverage. Alerts that have been chosen to be re-categorized will display "No Escalation".
- Completion: This signifies that the Safety Support Team's review of the alert has been completed. A specific result badge is assigned when we have either: a) successfully reached an Escalation List contact, b) unsuccessfully reached an escalation contact, or c) determined that the alert should be re-categorized as a more appropriate phase.
Result badges can help Beacon users quickly view the outcome of an alert review. Beacon 24/7 Alerts must be reviewed in Beacon and any messages from our Safety Support team must be viewed and confirmed.
Successfully Contacted (Green): A green badge indicates that the Safety Support team has reviewed and escalated the alert, and has successfully made contact with a member of the Escalation List.
Phase Changed (Blue): A blue badge indicates that the Safety Support team has reviewed the alert, and determined it should be re-categorized to a more appropriate phase. Beacon users will be notified of these alerts based on your Staff Notification settings for non-Active Planning phases.
Failed to Contact
Failed to Contact (Red): A red badge indicates that the Beacon Safety Support team has reviewed the alert, decided to escalate it, but was unable to make contact with anyone on the Escalation List, including the Last Responder. These alerts are urgent and should be addressed immediately.