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Tracy

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Latest activity by Tracy
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    Tracy created an article,

    *New* Bulk Resolve Smart Alerts

    There are instances when Triggers were not set up and Smart Alerts were not viewed for a period of time. To start with a fresh slate, you can bulk Resolve all your Active Smart Alerts. These will s...

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    Tracy created an article,

    Product Feedback Contact Form

    In addition to submitting and upvoting ideas at ideas.goguardian.com, some users have requested to talk to our product team. Our product team is consistently looking for feedback on ideas, prototyp...

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    Tracy created an article,

    *NEW* CSV Import for Blocked and Allowed Sites

    In addition to using Website Categories, sites can be blocked or allowed individually. Importing a CSV is the fastest way to quickly block or allow multiple sites for your policy. The option to bu...

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    Tracy created an article,

    FAQ: Can I Turn Off All Teacher Sessions During Spring/Winter Break?

    Yes! To avoid sessions running automatically during Thanksgiving/Winter/Spring break, all teacher sessions can be turned off under Product Settings at Org Management here: https://manage.goguardian...

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    Tracy created an article,

    FAQ: Can a Student Be Monitored in Multiple Sessions? Can a Teacher Run Multiple Sessions?

    Yup! Students can be monitored in multiple teacher sessions! This is common for students who might need to be monitored by someone else, such as an individual aide, for the entire day. This may als...

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    Tracy created an article,

    OU Import Failed Troubleshooting

    Sometimes the OU import may fail and create the following error message: If your OU import Sync has failed, please try the following steps:   Log out of GoGuardian Admin Log out of Google within ...

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    Tracy created an article,

    Installing GoGuardian Extensions All Products (Super User)

    Initial Setup Welcome! This guide will walk you through the process of installing your GoGuardian Extensions that will be linked to your users.  ***Note: If you already have an existing GoGuardian ...

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    Tracy created an article,

    Difference Between Flagged Activity and Smart Alerts

    Creation Flagged Activity is generated when words on a site’s page source match one or more entries on the flagged terms list. In instances where words are flagged on a webpage, the specific word(s...

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    Tracy created an article,

    Parent Notifications

    Parents will receive a parent notification via e-mail regarding an alert. At this time, we do not send parent e-mails with student browsing content. We recommend reaching out to school's mental hea...

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    Tracy created an article,

    Beacon Glossary

    Here are some Beacon terms, more to be added soon! Deployment - A deployment allows for a Super User to apply specific product settings to a single Organizational Unit, or group of Organizational U...